HUUB Australia will offer returns on unused or faulty items. You can receive a replacement product/size, or store credit for unused change of mind items. Refunds or replacements will only be given for faulty products.
To return a product, please package it in its original packaging and return it within 14 days. Please email us to notify us of your intent to return along with a reason, for us to be able to process your refund or exchange.
Please note that returns can take up to 7 days to reach our facility. Once received, the item will be inspected. If approved, the credit will be posted to your account within 2 to 10 business days
Please package your products up and have them delivered to:
Returns and Exchanges
HUUB Australia
1/2 Mcintyre Way
Bomaderry
NSW 2541
Please include your name, email, and state reason for return, along with original purchase receipt (if not already sent via email)
Apart from faulty products, products purchased from HUUB Australia are non-refundable for change of mind. Products can be returned within 15 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us.
Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. You must email to notify us of your return.
Please note refunds are not available on wetsuit hire or ex-demo items.